Refund Policy

At Kawaii, every product is made to order and printed specifically for you. As a Print-on-Demand brand, we do not maintain ready stock and begin production only after an order is placed. Due to this customized process, refunds or returns are only offered in cases where the product is damaged, defective, or incorrect.

1. Refunds & Replacements Eligibility

We offer refunds or replacements only under the following circumstances:

• You received the wrong product (incorrect size, color, or design).
• The product arrived damaged or defective.
• There are significant print errors that do not match your approved design.

If any of the above applies, please contact us within 5 days of delivery and provide:

• Your Order ID
• Clear photographs showing the issue
• A brief description of the problem

Our team will review your request, and if approved, a refund or free replacement will be processed. Please email all requests to amon@kazeclo.store.

2. Non-Refundable Situations

Refunds or replacements will not be provided for the following reasons:

• Change of mind or buyer’s remorse.
• Incorrect size selected by the customer (please review the size chart carefully before ordering).
• Minor color variations due to screen displays or printing processes.
• Shipping delays caused by courier partners (we will assist in resolving the issue but refunds will not be issued).

3. Cancellation Policy

• Orders may be cancelled within 1 hour of placement.
• After 1 hour, production begins and cancellations cannot be processed.

4. Refund Timeline

If a refund is approved, it will be credited to your original payment method within 7–10 business days.

If a replacement is approved, production will begin immediately and the new item will be shipped according to our standard processing timelines.